Returns, Exchanges & FAQs – Sof Lili

 

 

 

Return & Exchange Policy

 

 

Welcome to Sof Lili, and thank you for supporting our small business! We take pride in the care and quality of our handmade and curated pieces. Please note the following:

 

• We do not offer refunds or exchanges on any of our abayas, including custom or made-to-order pieces.

• Each abaya undergoes a thorough quality check before dispatch to ensure it meets our high standards.

• If your item arrives damaged or faulty, please contact us within 28 days of receiving your order with clear photos and details. We are unable to assist with any issues reported after this period or once the item has been worn.

• Outlet sales are final.

 

 

 

 

Sample Item Disclaimer

 

 

Items marked or sold as sample pieces are sold as-is, often at a discounted rate. These are typically abayas that have been:

 

• Worn once briefly for indoor shoots

• Not part of a full production run

• Made in limited or trial colours/styles

 

 

While they are inspected before shipping, they may have minor imperfections. Sample items are non-refundable and non-returnable under all circumstances. By purchasing a sample, you acknowledge and accept this condition.

 

 

 

Shipping Information

 

 

• Processing Time: Please allow 1–2 business days for your order to be prepared.

• 24-Hour Delivery: If you’ve selected this option, we aim to dispatch your parcel the next working day.

• Standard UK Shipping: Royal Mail Tracked 48 service (estimated 2–3 working days).

• International Shipping: Varies by country — tracking information will be provided once your order is shipped.

 

 

 

 

Frequently Asked Questions

 

 

Q: Can I return my abaya if it doesn’t fit or I change my mind?

Unfortunately, no. All sales are final due to the nature of our handmade and limited-run items. We encourage you to check sizing information carefully before purchasing.

 

Q: What if I receive a faulty item?

If your item arrives damaged, please email us within 28 days of receipt with photos and details. We’ll assess your case fairly and offer a resolution where appropriate.

 

Q: Why don’t you accept returns or refunds?

Each piece is carefully produced, often handmade or in limited quantities. Returns affect our ability to maintain high quality and fair pricing. Our no-return policy ensures every customer receives a brand-new, unworn item.

 

Q: What if I ordered a sample piece and it has an issue?

Sample pieces are sold as-is and are non-returnable. They are described accurately at the time of purchase and priced accordingly. If you’re unsure about buying a sample, feel free to contact us first for more information before ordering.

 

Q: Can I exchange my abaya for a different size?

Yes — size exchanges are accepted as long as:

 

• The abaya has not been worn

• It is in its original condition (tags, packaging, no scents or marks)

• You contact us within 28 days of receiving your order

  Please note that the customer is responsible for return and new shipping costs.